Frequent questions
FAQs
What are the check-in and check-out times? Is it possible to request an early check-in or a late check-out?
Check-in is available from 15:00 and check-out must be completed before 12:00. If you wish to access your room earlier or extend your stay by a few hours, you may request an early check-in or late check-out, strictly subject to availability. Late check-out until 14:00 has no additional cost, whereas if you wish to keep the room until 18:00, a fee equivalent to 50% of the room rate will apply.
Is there a 24-hour reception? What happens if I arrive later than expected?
Yes, reception is open 24 hours a day, allowing you to arrive at the hotel and check in at any time. If you expect to arrive later than the time indicated on your reservation, we recommend informing us, although your room will remain reserved.
Can I store my luggage before check-in or after check-out?
Yes, we offer a free luggage storage service so you can store your luggage on your arrival or departure day at no additional cost.
What are the breakfast hours?
Breakfast is served from Monday to Sunday from 08:00 to 11:00.
Can I modify or cancel my reservation?
Modification and cancellation conditions depend on the booked rate. If you have booked a flexible or refundable rate, you can modify or cancel your reservation free of charge up to 24 hours prior to arrival. Non-refundable rates do not allow changes or cancellations and, for this reason, usually offer a lower price than flexible rates.
Will I receive a confirmation of my reservation?
Yes. Once the reservation is completed, you will immediately receive a confirmation email with all the details of your stay.
What payment methods do you accept? Is a deposit required at check-in?
We accept cash payments as well as Visa, Mastercard, and American Express cards. Upon check-in, a deposit of €100 per night will be requested as a guarantee for your stay.
Does the hotel have a pool? Is there a heated pool? Are towels provided?
Yes, the hotel features an outdoor pool, open daily from 10:00 to 20:00, as well as a heated pool located in the spa area. In addition, we provide towels for pool and spa use. The pool is for the exclusive use of staying guests, and we do not offer a Day Pass service.
Does the hotel have a spa? What are its hours? Can minors access it?
Yes, the hotel features a full-service spa open daily from 10:00 to 21:00. Access is reserved for guests aged 16 and over.
Is there a gym? What are its hours?
Yes, the hotel features a fully equipped gym, open daily from 07:00 to 23:00 for guest use.
Is room service available?
Yes, we offer 24-hour room service, allowing you to enjoy our dining options without leaving your room.
Do the rooms feature a terrace or balcony?
All our rooms feature a private terrace or private balcony, ideal for enjoying the climate and the surroundings.
Can I choose between a double bed or two single beds?
Yes. All room categories offer the option to choose between a double bed or two single beds, provided you indicate your preference prior to arrival and subject to availability.
Are there connecting rooms for families?
Yes, we have connecting rooms, ideal for families or groups wishing to stay together. We recommend requesting them in advance, as they are subject to availability.
Do the rooms feature a bathtub or shower?
Most rooms feature a separate bathtub and shower. Only three rooms feature exclusively a shower: one Deluxe and two Swim Up.
Can cots or extra beds be requested?
Yes, it is possible to request a cot at a surcharge of €150, equivalent to the rate applicable to a child's stay. Maximum room occupancy is 4 people, regardless of the guests' age.
Do the rooms come with a coffee maker and kettle?
Yes, all rooms are equipped with a coffee maker and kettle for added comfort during your stay.
Are pets allowed?
Pets are not allowed.
Only guide dogs and other legally recognized assistance dogs are permitted, in accordance with current regulations:
Guide dog: for visually impaired individuals.
Hearing dog: for hearing impaired individuals.
Service dog: for individuals with physical disabilities.
Medical alert dog: for example, for individuals with diabetes, epilepsy, or other recognized medical conditions.
Assistance dog: for individuals with autism spectrum disorder.
Does the hotel have parking?
Yes, the hotel has private parking for staying guests at a cost of €29 per day. This service is exclusive to hotel guests.
Do you offer airport or port transfer services?
Yes, we offer transfer services to both the airport and the port with prior reservation and at an additional cost. The price varies depending on the vehicle type, number of seats, and time of year, so we recommend requesting it as far in advance as possible.
Is the hotel a smoke-free space?
Yes, the hotel is a smoke-free establishment. Smoking is not permitted in the rooms or indoor common areas, although it is allowed on the private terraces of the rooms.
Is the hotel adapted for guests with reduced mobility?
Yes, the hotel has adapted rooms and accessible common areas for guests with reduced mobility, ensuring a comfortable stay for all our guests.
Can you request a taxi for me during my stay?
Yes, our reception team will be delighted to request a taxi whenever you need one.
How can I contact the hotel during my stay?
You can contact the hotel at any time via the reception telephone, by email, or through WhatsApp via our concierge team, who will be delighted to assist you with any query or need during your stay.
What points of interest are located near the hotel?
The hotel enjoys a privileged location for discovering some of Menorca's most iconic spots. Nearby, you can visit Ciutadella, Santandria, Cala Blanca, Cala en Brut, or the Artrutx Lighthouse, as well as enjoy the island's numerous beaches, coves, and natural spaces.
